(MedPage Today) — In customer service, “the close” often matters more than the core experience. A birthday dinner can be soured when the waiter disappears, and you can’t pay the check. A safe flight can be ruined by waiting an hour at the gate… Powered by WPeMatico

(MedPage Today) — I took our new puppy Archie out for a walk to get him used to the New York City streets — the sights, the sounds, the smells — and it seemed like everyone wanted to stop and say hello to him. Everyone loves a puppy. We… Powered by WPeMatico

(MedPage Today) — “That the entire leadership now lacks expertise in public health and in science is an enormous problem.” — Wendy Armstrong, MD, vice president of the Infectious Diseases Society of America, on the number of political appointees… Powered by WPeMatico

(MedPage Today) — Not long ago, my wife and I finished the first season of “The Pitt” on HBO Max. The show was gritty and honest in a way rarely found in TV medical dramas. After we finished, we felt the familiar emptiness that often follows binge… Powered by WPeMatico

(MedPage Today) — For most of us practicing clinical medicine and public health, the goal isn’t just for patients to opt for a preventive step once: it’s for them to see it as a sensible, recurring part of staying healthy and meeting other personal… Powered by WPeMatico